Return, Refund & Exchange Policy – Hindustan Tools

At Hindustan Tools, we value our customers and strive to deliver products that meet the highest standards of quality. However, in the unlikely event that a product you receive is defective or damaged, we ensure a simple and fair resolution process.

Eligibility for Return/Exchange

We accept returns or exchanges only for defective or damaged products.
If you receive a defective item, you must inform us within 7 days of delivery.

To be eligible, please ensure:

  • The product is unused and in its original condition.

  • All original tags, labels, packaging, and accessories are intact.

  • A photo/video proof of the defect is provided at the time of raising the complaint.

Exchange Policy (Primary Resolution)

Our first preference is to exchange the defective product with the same item.
Once the issue is verified by our support team:

  • A replacement product will be sent within standard delivery time.

  • No additional cost will be charged for the exchange of a defective item.

Return & Refund Policy

Refunds are applicable only if:

  • The product is defective and cannot be replaced.

  • The product is out of stock for exchange.

  • The defect is verified and accepted by our quality team.

If approved, the refund will be processed within 7-10 working days to the original payment method.

Note: Refunds are not applicable for wrong product orders made by customers, or for items damaged after delivery due to improper use/handling.

Return Process

  1. Email us at sales@hindustantools.in or contact us through our website.

  2. Share your order ID, defect details, and photo/video proof.

  3. Our team will review and approve the request within 24–48 hours.

  4. Once approved, the product must be shipped back to us in original packaging.

  5. After inspection, an exchange or refund will be processed as applicable.

Non-Returnable Items

For safety & quality reasons, the following cannot be returned unless defective:

  • Used or physically damaged products

  • Products returned without packaging or missing accessories

  • Items damaged due to misuse, installation error, or handling negligence

Contact for Support

For return, refund, or exchange requests:

📩 Email: sales@hindustantools.in
📞 Phone/WhatsApp: 9996694411